EXCHANGES & REPAIRS

EXCHANGE

Our jewellery exchange policy allows you to exchange your item for a different item of equal or greater value within 30 days of purchase.

To be eligible for an exchange, the jewellery must be in new, unworn condition with all original packaging and tags intact.

Customers will be responsible for any price difference if the item you wish to exchange for has a higher value than the original purchase. If the item has a lower value, Flanders Diamonds TH will refund for the difference. please review our Refund Policy: Refund Policy 

If you have any questions about our exchange please contact us at: customerservice@flandersdiamondsth.com

  

REPAIRS + RE-SIZING

We include a 90 day warranty and would happy to repair any damages within this period. The details of jewellery repairs can vary depending on the type of jewellery and the extent of the damage. Please note that repairs are reviewed on a case-by-case basis and additional changes may apply. At this time, we are unable to accept return or repair request on any items once they have been altered by a third party jeweller.  

If you’re outside then 90 day warranty, there is a $150 charge to cover shipping and handling both ways. Email us: customerservice@flandersdiamondsth.com to initiate your repair and we’ll send you a shipping label. 

     

    30 DAYS FREE RING RE-SIZING

    We will resize your ring once for free within 30 day of your purchase, including free return shipping within Thailand for the first resize. International customers pay a small return shipping fee of $50. If more than one resize is needed or outside of 30 day, a $25 fee applies to resize white, yellow, and rose gold rings, and $50 for platinum.
    During the resize process small amounts of metal will be added or removed to increase or decrease the size to adjust for the new size needed. As a result, your ring may be slightly thicker or thinner when completed. This is a minor difference, and may or may not be discernible to you. Your resized ring will be inspected by quality assurance to ensure that our high standards are met, and that your ring has been fitted to the size that you need.

    Please note that diamond eternity bands, some custom designs and some materials cannot be resized. Need your ring resized?